Articles on In-Store Fragrancing
Much research has been done on In-Store Fragrancing. Here are a few of the articles that have been written independantly which outline some interesting facts on In-Store Fragrancing.
Melbourne Weekly Magazine April 2008
'smell of success'
While the power of scent to attract, seduce, stimulate or calm has been known for centuries, millions of dollars are now being spent on researching how to use smell to change behaviour and finding the right scent for the right space.
In a recent study in the UK, for example, a government agency wafted lavender (calming) into the area where drivers waited in frustration to pay their fines. The experiment found a marked descrease in conflict and agression, noting that the aroma plus the soft classical music piped in changed people's perception of time.
click here to read more
NZ Business - February 2008
'Smells Sell'
So you want shoppers to stay longer and spend more in your store? In-store fragrancing adds a new twist to experiential marketing. Patricia Moore went sniffing for the full story.
Building a brand can be challenging, and, if the latest retail trends are anything to go by, it just got a whole lot more so! Today’s consumers expect that something extra before they bond with a brand; the way your store smells could well be the decider. Smells sell; the key is to find the scent that will translate into dollars once it’s pumping through the store. There’s nothing new about using fragrances to attract business; think coffee and fresh baked bread. What is new is a focus on experiential marketing – connecting consumers with brands in a combination of ‘personally relevant and memorable ways’, such as fragrancing and music – and the research going into the effects of ambient odour in the retail environment. click here to read more
BRW magazine - australia - december 2007
'Feel the difference'
Michael Morrison is no ordinary shopping companion. The retailer-turned-researcher notices things that most shoppers don’t, like the fact the television on the Boost Juice wall at Melbourne’s Chadstone shopping centre is showing a surfing documentary – with the sound turned down. Music, unrelated, emanates from speakers elsewhere. “It used to be music videos,” Morrison says. “But separating the two works better.” Although they avoid shoppers’ direct attention, the Monash University academic is convinced these subtleties influence behaviour. Why else, he asks, pointing to the juice bar’s lengthening queue, would all these people wait up to 10 minutes to shell out more than $5 for squeezed fruit? “Boost is connecting with them emotionally,” he says. “It’s about colour, aroma, texture, music, taste – engaging all five senses.”click here to read more
FOODSERVICE MAGAZINE - december 2007
'tHE SWEET SMELL OF SUCCESS'
ECOMIST IS A NEW PHENOMENON REVOLUTIONISING the New Zealand shopping and hospitality industries. The use of fragrance to create ambient shopping, dining and leisure environments has caught on locally over the past year and many businesses are realising the benefi t of seducing customers through the nose.
Ecomist fragrances operate upon the premise that smell, the most subtle sense, can be the one that leaves the most long-lasting impression. Independent research has proven that customers respond positively to a subtly enhanced environment and this has long been a tactic employed by merchandisers and stores overseas to encourage purchasing. Hotels and restaurants are now adopting the practice to heighten the atmosphere for guests. click here to read more
FMCG Magazine - Grocers Review August 2007
'smell memories last longer'
Do you remember as a child the smell of newly-mown grass as you played in the backyard. Or mum’s baking freshly out of the oven, or the fresh, salty smell of the beach on summer holidays. In today’s world where consumers are bombarded with every kind of marketing device, retailers have to fi nd new solutions. Scent marketing, which operates on a subtle level with customers rather than ‘in-your-face’ advertising, is predicted to be one of the top 10 marketing brands initiatives in 2007.
click here to read more
Scientific Research Findings
We have summarised the findings for your convenience
1. An investigation into the affects of fragrance on retail customer perceptions – Swinburne University (Victoria, Australia) 2004
2. The Power of Music & Its Influence on International Retail Brands and Shopper Behaviour: A multi-case study approach
3. Influence of In Store Music and Aroma on Shopper behaviors within a young fashion retailer - Monash University (Victoria, Australia) 2006
4. Improving store environment: Do Olfactory Cues affect evaluation and behaviour? Washington Sate University (USA)
5. Olfaction and the retail environment: examining the influence of an ambient scent – University of Gloustesershire (United Kingdom) 2007
click here for research findings
NZ Retail August 2006
'The scents of Retail'
In a world where consumers are constantly bombarded by retail marketing, fragrance is a new weapon. “If you think about the visual impact of marketing, it’s all about things that jump out at us. Fragrance is more mysterious – and it hasn’t really been that explored but there is great research on scent and how it affects people,” says Absolute Essentials’ aromatherapist Bo Hendgen.
Some of that research has been conducted in the retail environment. A study run by Dr Val Clulow of Swinburne University of Technology in Melbourne showed that using instore aromas meant customers stayed longer in a store, bought more and had a better perception of the quality of the store’s product and services. click to read more
click here to visit the NZ Retail website